Code 1, 2 or 3 Standard Operating Procedures

Section: Safety	Chapter: EAP	Article: 1, 2, or 3 SOP
Issue Date: Nov 2024		Revision Date: Oct 2024

Purpose/Introduction

Purpose

The Emergency Action Plan for Code 1, 2 and 3 should be followed in the event there is a medical situation at the Lodge and treatment is necessary.   The severity of the injury will determine the code being called out and appropriate action to follow.

Definitions

Definitions

Code 1 “Minor Injury”- This is not a serious injury/illness or emergency.  These injuries take no medical training to treat and would not require follow up after treatment or investigation of the areas.

Code 2 “Moderate Injury” – These situations are slightly more serious.  Advanced medical treatment is needed to assist with these types of injuries with post self-care or a possible hospitalization.  These situations would require follow up after treatment and an investigation of the area. 

Code 3 “Major Injury”- This is typically a life-threatening injury/illness that requires immediate advanced medical treatment, typically from emergency medical services with onsite ambulance assistance and direct hospitalization. These situations would require follow up after treatment and an investigation of the area.

Phases

Fundamentals 

 Although emergency situations are rare, we must always be ready. It is important to be able to effectively execute the Emergency Action Plan (EAP) when needed. Although each situation is different, many of the steps are the same and should be considered during the execution of the EAP. There are five major steps that are the phases of the Emergency Action Plan:

1. Investigate
2. Communicate
3. React
4. Escalate
5. Review

Further guidance regarding Emergency Action Plan phases and key terms used throughout this SOP can be found in the Emergency Action Plan Standard Operating Procedures

Investigate

Investigate

• Assess the situation.
  • How severe is the injury? 
  • Is the injury minor and a first aid kit nearby that could be utilized without medical training?
• Does someone appear to have a moderate or major life-threatening emergency?
  • Note any symptoms Guest/Pack member presents with. 
• Is there anything dangerous surrounding the scene? 

Communicate

Communicate

Code 1:

Great Wolf Radio

• If you do not have a first aid kit, contact Aquatics 510 on their channel.  Say on the radio "Code 1 and your location."

Code 2:

Great Wolf Radio

• Immediately go to the Aquatics channel and call for Aquatics 510. Say on the radio "Code 2 and your location."
• Wait for an acknowledgement from 510 stating they are on their way. If you do not hear that repeat your communication to ensure medical treatment is on its way.

Aquatics 510

• If injury/illness requires off-site treatment contact MOD and alert them of the situation. 
• If after the medical assessment is conducted and treatment requires emergency medical services / 911, switch to the ALL CALL and follow Code 3 procedures.

Code 3:

 Great Wolf Radio 

•  Immediately go to the ALL CALL channel and announce a "Code 3 and state your location.”
• Wait 5-10 seconds and announce a second time CODE 3 and your location to ensure all available parties heard radio transmission.

Aquatics 510/MOD

• Aquatics 510 or MOD should immediately radio on ALL CALL all available 10 units to switch to Open Communication channel.
  • Communicate on the Open Communication channel where the ambulance needs to be directed.
  • Ensure 911 has been called and a Pack Leader has been designated to stay on the line with the operator.   

React

React 

All departments not identified below for specific rolls in this emergency follow Front Line Pack Members/Supervisors/Managers guidance:

Frontline Pack Members/Supervisors/Managers:

• If injury is minor, try to locate a first aid kit to assist the injured person.  Ensure a Code 1 log is being completed on the intake portal.
• If there is anything making the scene unsafe (gas, glass, fire, electrical are a few examples) remain at a safe distance until advanced emergency services arrive.
• If situation turns into a major emergency assist with crowd control by securing the area from other Guests who should not witness the serious emergency and to ensure they do not interfere with treatment. 

Specific Department Roles and Responsibilities:

 Aquatics 510

• If the injury is minor, bring a first aid kit to the location and complete a Code 1 log.
• If an injury/illness happens in a pool or attraction causing the lifeguard to not be able to watch the water make sure the area is cleared of Guests and blocked off.
• If the situation is moderate/major bring the trauma bag to assist with any potential injuries/medical emergencies.
• If there is anything making the scene unsafe (gas, glass, fire, electrical are a few examples) remain at a safe distance and try to secure the scene so medical assistance can be provided.
• For major emergencies ensure 911 has been called.   Assign a 10 unit or MOD to call the 911 operator if this has not been done yet.  This will ensure trained medical personnel can stay with the injured person.
• Act as incident commander during the medical emergency until EMS takes over scene.
• If a Guest attempts to intervene and treat the injured person, ask them to please step aside so our trained staff can provide the appropriate care.  
• Aquatics Management should ensure a medical incident report has been started on the intake portal, gathering witness statements from anyone else who also treated the person.

Guest Services:

• In the event the guest or Aquatics 510 alerts the Front Desk that person(s) is going offsite for treatment make note on the reservation.
• If the Guest checks back in at the Front Desk after receiving off site treatment call 510 to area to conduct a follow up with injured person. 

MOD:

• If there is anything making the scene unsafe (gas, glass, fire, electrical are a few examples) remain at a safe distance and try to secure the scene so medical assistance can be provided.
• Coordinate and assist with crowd control by securing the area from other Guests who should not witness the serious emergency and to ensure they do not interfere with treatment. 
• Assist EMS with arriving to the correct location. This should be done by coordinating with all 10 units available on scene who will be stationed in the path the ambulance will take to get to the location of the injured person.
  • Make sure emergency services has direct access to the location of the injured person. This may include opening gates and/or locked doors.
• Work with 510 to ensure a medical report is being conducted through the intake portal and any witness statements are collected at time of injury.
• If injury involves a Pack Member, ensure the Department Head and Human Resources are made aware.

Escalate

Escalate

• MOD should notify their AGM and GM for all escalated Code 2 and every Code 3 situation whenever EMS/Fire involvement needs to take place.
  • Regional Vice President and Corporate Risk Management should be notified through the Emergency Communication Channel.  
• If injury occurred on an attraction that now needs to be closed for extended period of time, evaluate with the GM any notifications that may need to be made.

Review

Review

Aquatics 510/ MOD

• If an area or attractions had to be closed MOD should assist in ensuring Guests and Pack reenter the area calmly and orderly.
• MOD and 510 should assist at the entrance to the waterpark with Guest reentry if necessary.
  • If the injury occurred for an extended period of time causing outlet or attraction closures and/or and attraction needs to remain closed for inspection purposes:
    • Approach Guest compensation and reallocation of Guests if needed. 
  • An Incident Report should be completed and should include details on the situation, any investigation required, witness statements and/or other supporting documentation.
• CCTV/EAVS footage, if available should be saved. 
  
  

Front Line Pack Members/Supervisors/Managers

• Front line Pack Members involved in an escalated incident should complete a witness statement for Aquatics detailing the situation while the facts are fresh in their memory. This should be completed and collected before the end of their shift that same day.

In any Lodge Emergency the Corporate team will provide support and guidance throughout the entire process. The General Manager and MOD will work directly with this support team to give any additional direction.