Code White- Lighting Standard Operating Procedures

Section: Safety	Chapter: EAP	Article: Code White SOP
Issue Date: Nov 2024		Revision Date: Oct 2024

Purpose/Introduction

Purpose

The purpose of this Emergency Action Plan for Code White-Lighting is to outline the actions necessary in response to sever weather to ensure the safety of the Pack and Guests.

Phases

Fundamentals

Although emergency situations are rare, we must always be ready. It is important to be able to effectively execute the Emergency Action Plan (EAP) when needed. Although each situation is different, many of the steps are the same and should be considered during the execution of the EAP. There are five major steps that are the phases of the Emergency Action Plan:

1. Investigate
2. Communicate
3. React
4. Escalate
5. Review

Further guidance regarding Emergency Action Plan phases and key terms used throughout this SOP can be found in the Emergency Action Plan Standard Operating Procedures

Investigate

Investigate

• Is there lightning in the area?
• Meet with 510 Aquatics to track lightning through a weather app lightning detection system.
• Verify if there is a severe weather warning issued by the National Weather Services.
•  Gather information given from local weather sources on the progress of potential lightning in the area and how far away it is from the Lodge.

Communicate

Communicate

Front Line Pack Members/Supervisors/Managers

• Notify the MOD and your Supervisor if not already aware and let them know of the weather alert.
• Contact Aquatics 510 on their channel and alert them of the impending weather.

MOD/Aquatics 510

• MOD and Aquatics Management should be notified to monitor weather conditions.
• If lightning is within a 10-mile range call all 10 units and let them know of possible impending weather.
• If Lighting changes to within 5 miles close attractions, Aquatics 510 will switch to ALL CALL and announce a Code White-Lightning.
•  If impending weather causes the Lodge to go into a Code Down ALL CALL the Lodge and announce a ‘Code Down due to Code White-Lightning” and follow evacuation procedures outlined in Code Down SOP.

Zingle SMS Notification

• Zingle communication should be given to all guests alerting them of the lightning and park closures.  Make sure to list affected areas and the location we are directing Guests to, if the power goes out due to lightning in area.
• Pack Members with access to Zingle for purposes of sending out emergency communications should do so (see Zingle SOP).
  • Roles with appropriate Zingle access
    • Guest Services supervisors, managers, and directors
    • Night Audit
    • MOD
    • Security
    • GM/AGM
• Zingle can be initiated via its application from anywhere. Within Zingle there is a pre-programmed message to address a Code Down situation that can be activated quickly as explained in the Zingle SOP.
• There is a 1 second per message delivery, and the message will take time to reach all contacts. Pack Members with access are trained to not send multiple messages simultaneously. Sending multiple group messages can cause significant delays in outgoing communication

React

React

All departments not identified below for specific rolls in this emergency follow Front Line Pack Member guidance.

Frontline Pack Members/Supervisors/Managers:

• Once a Code White-Lightning has been communicated to Guests be prepared to assist with answering questions.
• If closures are expected for an extended period of time, follow MOD/Aquatics 510 direction.

Specific Department Roles and Responsibilities:

Guest Services

• Calmly notify Guests that we are closing attractions due to inclement weather.  
• Generate Zingle messaging to the Guests alerting them of the attraction closures due to inclement weather.   
• If there is extended attraction closures, contact MOD and the General Manager for compensation protocols.

Aquatics

• When the storm is within 5 miles, the outdoor pool and the attractions that leave the building should be closed.
  • a) It is at the discretion of the Aquatics MOD (510) to clear the tower. Recommend clearing the slide towers if the storm is expected to be longer than a few minutes as Guests will get impatient.
  • b) If an indoor attraction shares a water source with a slide that exits the building, the indoor attraction can remain opened as long as the water that pertains to the slide that exits the building is shut off. For example:
    • You have Tubes Slides that exit the building and their catch pool is connected to your indoor Lazy River. When there is lightning within 5 miles, you can keep your Lazy River open only if you have shut off the water supply to your attached Tube Slides.
• All other pools and attractions can operate as normal.
  • a) It is the discretion of the Aquatics MOD (510) to close pools and attractions if the storm is overhead. Some Guests are uncomfortable with lightning and a particularly strong storm may warrant closing pools.
  • b) Monitor the storm and if it is deemed to be severe weather (possible tornado or hurricane) pools and attractions should be closed. Follow the Code White- Hurricane Standard Operating Procedures for these types of storms.
  • After the storm has passed and lightning has not been present within 5 miles, closed attractions can resume normal operation.

Engineering

• Engineering should secure outside furniture if Lightning storm will also carry high winds.
• When the “All Clear” is given after a lightning storm, the following tasks must be completed:
  • Check the status of all major operating systems.to ensure they are working properly.
  •  Check pumps in the waterpark to ensure they did not shut off at any point.
  • Turn back on any attraction that may have closed due to the storm.

MOD/Aquatics 510

• Monitor lightning weather app notifications, and weather center websites for storm information, advisories and warnings.
• Be aware of any precautions that can be made safely prior to severe storm weather such as closing exterior umbrellas, moving patio furniture indoors, clearing other outdoor guest areas such as outdoor dry play attractions and fire pit/patio areas, bringing in luggage carts, closing retractable roofs, opening or closing windows, etc. Instruct appropriate Pack to complete these tasks as these steps may prevent resort damage and Guest injury.  Keep department heads posted on storm progress.
• MOD and Aquatics 510 will track the storm on the lightning weather app.  Once the lightning has exited the 5-mile radius for 15 or more minutes with no threat of more storm activity heading into the area, attractions can re-open. 

Escalate

Escalate

• MOD should notify their AGM and GM for all Code White situations.  
  • For extended Code White situations Corporate Risk Management and RVP should be notified through the Emergency Communication Channel.   
• For any extended closures Corporate Pack will work with MOD/GM on communication for incoming guests, to notify them of the Code White and estimated closure times.

Review

Review

Aquatics

• Attractions that were closed will need to be turned back on if needed.  If slides were turned off during the storm they will need to be test ridden before re-opening.  
  • If attendants exited the slide tower they will need to return and visually check everything is operating as normal before reopening.
• Any pool that was closed will need to be re-opened with a proactive bottom scan. 

MOD/Aquatics 510

• Security should assist at the entrance of the waterpark with Guest reentry if needed.
• Verify all equipment has successfully come back online.
• If the Lightning Warning will continue for a prolonged period extending past several hours an evaluation of Guest impact should be conducted. 
  • Approach Guest compensation and reallocation of Guests if needed.
• If the Code White- Lightning caused damage to the property a Damage Report should be conducted.
  • The Director of Engineering should provide a detailed damage report with an estimate of repair costs together with the time required to re-open the area for business. The Director of Finance shall prepare a report assessing the total cost of fire damage including repairs, replacement costs, loss of revenue and all such cost implications.
• Inspect areas of the Lodge for storm damage or unsafe conditions.
• Verify that all attractions successfully reopened.   

In any Lodge Emergency the Corporate team will provide support and guidance throughout the entire process. The General Manager and MOD will work directly with this support team to give any additional direction.