Escalate
- Ensure a Pack Leader is able to meet Law Enforcement upon arrival to direct them to the situation and provide any necessary information.
- Law Enforcement will assume control of the situation upon their arrival and will provide any additional direction.
- Verify GM/RVP and Corporate Risk have been notified when the situation allows for it.
Review
- Work with law enforcement to resolve the situation. If an eviction is warranted, the General Manager must be notified prior to the eviction and issue notice of the criminal trespass warning.
- Verify that a Security Incident Report has been completed. All witness statement should be gathered.
- If there is Pack Member involvement Human Resources must be notified immediately.
- CCTV and/or EAVS footage, if available and relevant, should be saved.
- Evaluate guest impact and approach to compensation or reallocation of guests as needed.
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