If a Guest becomes belligerent and a Code Green needs to be called, Click Here for Code Green Emergency procedures.
Escalate
- Verify that the GM/RVP and Corporate Risk have been notified.
Review
- If illegal drugs are located on property, law enforcement should be contacted to remove the substances.
- Verify that an Incident Report has been completed. All witness statement should be gathered.
- CCTV footage, if available, should be saved.
- Evaluate Guest impact.
For Full Code Purple SOP Click Here
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