Code Down MOD EAP Escalated Steps

React 

• Position Pack Members in areas they are able to communicate to Guests about the outage.
• Establish a plan for activities and communication to Guests by Zingle (if available) or use of a Communication Board. Click Here for Zingle scripted communication.
• Flashlights distributed and water made available.  

Escalate

• Verify the GM/RVP and Corporate Risk have been notified.
• Collaborate with appropriate Corporate Pack on communication for incoming Guests to notify them of the power outage and estimated closure times.

Review

• Evaluate Guest impact and approach to compensation or reallocation of Guests as needed.
• Verify that an Incident Report has been completed and witness statements written if needed.  
• Confirm that all equipment successfully came back online. 

For Code Down SOP Click Here