Code Yellow- Guest Reports MOD EAP Immediate Steps

Investigate

• Is the Pack Member observing suspicious behavior? Gather a description of the alleged offender: ​
  • Age
  • Gender
  • Descriptive clothing worn
  • Activity indicating cause for suspicion
• Are they an immediate risk?
• Are they performing an illegal act?
• Does the person appear mentally unstable?
• Is the person exhibiting an aggressive demeanor?

Communicate

• If you arrive on scene as the only responder, call for additional assistance.
• If a Guest makes a claim about another Guests without a Pack Member witnessing, let the reporting Guest know you will investigate the situation and get back to them.
• If the reporting Guest insists law enforcement be contacted right away advise them the Lodge will conduct an internal investigation to gather more information prior to contacting law enforcement, however, they are within their rights should they wish to independently contact law enforcement.
• If an illegal act is being performed immediately call 911.

React

• Once MOD/Security arrives they will approach the Guest and let them know about the concern.  ​
  • If police need to be contacted for any reason Click Here for MOD/Security escalated steps.
• Follow up with the reporting party. 
  • Explain that if they have any further concerns to let management know immediately so that we can take further actions.

For Full Code Yellow SOP Click Here