Code Green Verbal EAP Immediate Steps

Investigate

• You are notified or witness action of a verbal altercation taking place.  This can be between two individuals or groups of guests. 

Communicate

• Go to the MOD/Security channel.  Let them know you have a Code Green and the location you are at with the individuals. 
• If the Guest requires medical attention contact Aquatics (510) on their channel. If the Guest is in a life-threatening situation, call 911 immediately.
  • This should be followed by an ALL CALL that there is a “Code 3 for a Code Green” at your location using the guidance found in the Code 1,2 or 3 Standard Operating Procedures
• If at any point the Guest becomes belligerent or threatens violence, notify the MOD/Security that the situation has turned to a Code Green Emergency. Click Here for Code Green Emergency Steps. 
  • MOD/Security need to be aware of the Guest's demeanor upon their arrival to the location. 

React

• At all times maintain a safe distance until MOD/Security arrive. 
• If safe to do so, attempt to de-escalate the situation by verbally instructing the parties to calm down and separate themselves as they are creating a disturbance. 

For Full Code Green SOP Click Here