Reverse Code Pink MOD EAP Immediate Steps

Investigate

• Gather a description as best you can from the guest who is missing their parent/guardian. 
  • If the guest is able to give a room number/last name call Guest Services to try to locate phone number in Opera. 
  • If the guest knows phone number of the parent/guardian obtain number. 
  • All guests are given an RFID wristband.  This wristband can be brought to a POS station, PackApp location at the front of the Waterpark or the Front Desk. If a guest is unable to provide their personal information, scan the RFID band to obtain the name on the reservation, phone number and any additional guest information listed. 
  • Gather a description, if you can, of what the guardian or members of the party look like and is wearing. If unable to describe people/names/phone numbers, they may recall where they put their towel/items down in the waterpark or the last place they were with their parent/guardian.
• Walk with the guest who is missing their parent/guardian in the area they were found and surrounding areas for 5 minutes.  If the reverse code pink is non-verbal or too young to give a description focus on trying to find someone who is also looking for a lost person.  They typically will look panicked, looking in all directions.

Communicate

• If unable to locate after 5 minutes go to the ALL CALL channel and call out a REVERSE CODE PINK
• Have all available 10 units/supervisors switch to OPEN COMMUNICATION channel.  
• Wait 5-10 seconds for all available units to change to OPEN COMMUNICATION channel.  Give description of the missing person, including all the known locations the person may be, and any other details gathered. 
• If a photo is available, post it to Microsoft Teams 10 Unit chat. 
• Have Aquatics and/or Security review EAVS / CCTV camera footage as applicable.
• If the Code is not resolved within 30 minutes or at any point the guardian requests, call 911 and internally escalate.  Click Here for the MOD escalated steps.  

React

• The Pack Member calling out the Code needs to stay with the child/person until the Code has been cleared and person found. 
• MOD will be responsible for ensuring the entire building is being searched

For Full Code Pink SOP Click Here